Digital Primary Care Innovation Hub
Supporting transformation through innovation

Photo & Biog coming…

Photo & Biog coming…

Pam has worked for the NHS for 14 years, starting her career as a Web Manager managing the content and user experience of the HealthSpace website. She moved to the Implementation and Business Change team to support the implementation of many digital services including the Electronic Prescription Service, Summary Care Record, NHS App and many others.

Since joining NHS England as a Senior Digital Primary Care Manager Pam has supported Humber and North Yorkshire ICB with their digital first primary care projects. She works with the ICB to support them in meeting their core digital priorities whilst also implementing innovative solutions, always striving for new ways to improve patient and staff experience to bring about digital transformation.

Prior to working for the NHS Pam has a varied career background working within the banking industry and for media and digital agencies supporting a wide range of clients with their media and digital projects.

Pam a qualified Prince II and Agile Project Manager and a qualified Change Manager. She is passionate about ensuring Change Management methodology is used to maximise the success of projects. Pam is an advocate of considering the human side of change when implementing digital solutions, can often be heard saying “one size does not fit all”, and is always mindful the needs of those who are digitally unwilling or excluded are considered.

Ellen has 14 years’ experience as a project manager, (PRINCE2 certified 10 years) in healthcare, in a variety of settings, acute trusts (London & Yorkshire), NHS England, Regional Networks and Community Healthcare providers and enjoys delivering improvements which benefit both patients and providers. Having delivered many transformational projects across numerous healthcare services, Ellen is skilled at implementing change, utilising NHS England’s change methodologies, Agile and Lean principles and enjoys becoming a subject matter expert for any project.

Since joining YHAHSN in Sept 2020, Ellen supported the NHSX ‘Joined Up Care Programme: Remote Monitoring & Virtual Wards’, implementing new digital innovations, to support the rapid response to COVID.  One virtual ward project consisted of more than 25 workstreams with 14 providers across all three ICS’s in the Yorkshire region.

Before working in healthcare, Ellen worked for 9 years in the City of London for a leading investment fund organisation, gaining the Investment Management Certificate, internally promoted to Business Development Manager, leading and delivering improvement projects to benefit clients, investors and the organisation.

Shortly after, Ellen fulfilled a dream to travel and spent a year backpacking around the world before returning to London and taking her first role at an NHS Acute Trust, leading, implementing and delivering the 18 weeks, referral to treatment (RTT) performance standard.